Family Centers and Greenwich Hospital Announce Innovative Care Partnership

Family Centers and Greenwich Hospital have announced their intent to partner on primary care services for adults and children to improve healthcare access while ensuring the long-term health of Greenwich’s underserved populations.

Greenwich Hospital will formally file for a Certificate of Need (CON) in June to relocate its adult and pediatric primary care clinics to a new space. Pending State approval, Family Centers – a Federally Qualified Health Center –will assume management and day-to-day oversight of the clinics. The clinics will be combined in a new space at 75 Holly Hill Road, which is currently under construction and easily accessible via public transportation. All services will continue to be offered at the current clinic locations at 500 West Putnam Ave and 5 Perryridge Road until the new site opens.

The new space at 75 Holly Hill Road, expected to open in 2024, greatly expands Family Centers’ capacity to meet patient needs. Once completed, the new clinic will feature 15 exam rooms – 10 for adult patients and five for pediatric use, a 20 percent increase in capacity. Also, with mental health services embedded within the clinic, patients can be provided a “warm hand-off” to mental health clinician already on site.

“This agreement achieves a number of objectives,” said Diane Kelly, president of Greenwich Hospital. “It not only preserves, but it enhances access for patients throughout our community. Combined, we can bring better coordinated, high quality primary care to residents of Greenwich and beyond.”

Greenwich Hospital will continue to support the Outpatient Center and Pediatric Clinic as part of this new model. Through this partnership, both Family Centers and Greenwich Hospital will leverage their existing clinical strengths and capabilities to establish a culturally competent care model that leads to an optimal patient care experience. With Family Centers in the lead, Greenwich Hospital clinic patients will now have access to a network of behavioral health, dental and human services to complement their medical care.

“Ensuring that all residents have access to quality medical care is an essential component in preserving the overall well-being of any community,” said Family Centers’ CEO Bob Arnold. “This partnership with Greenwich Hospital both expands the primary care services and adds a network of wrap-around supports to better serve our town’s most vulnerable populations. Fortifying outstanding medical care with behavioral health and human services will allow us to offer a coordinated, holistic approach to care that improves patient health outcomes.”

As part of the collaboration, Family Centers will also adopt Epic, the electronic health record (EHR) currently being used by Greenwich Hospital. Sharing a common EHR will facilitate integrated data capabilities and promote efficiencies across the care continuum.

Family Centers remains committed to the residents of public housing and other underserved communities and will remain so as this partnership develops. Additional details on this partnership will be shared as they become available.

Greenwich Hospital is a member of Yale New Haven Health. Greenwich is a 206-bed regional medical center serving lower Fairfield County, Connecticut and Westchester County, New York. It is a major academic affiliate of Yale School of Medicine. Founded in 1903, Greenwich Hospital has evolved into a progressive medical center and teaching institution representing all medical specialties and offering a wide range of medical, surgical, diagnostic and wellness programs. Greenwich Hospital is recognized throughout the healthcare industry as a leader in service and patient satisfaction excellence. Greenwich Hospital has the prestigious Magnet designation from the American Nurses Credentialing Center, the nation’s highest honor of nursing excellence.

Family Centers is a private, nonprofit organization offering health, education and human service programs to children, adults and families in Fairfield County. More than 250 professionals and 400 trained volunteers work together to provide more than 23,000 residents with a holistic, wrap-around approach to care. Family Centers is Joint Commission accredited in Ambulatory Health Care, Behavioral Health Care and Human Services. Family Centers’ Early Care and Education programs are accredited by the National Association for the Education of Young Children (NAEYC), and the agency is licensed by the State of Connecticut Department of Public Health. Visit www.familycenters.org for additional information.