At its 121st Annual Meeting on October 23, Family Centers recognized five employees for customer service excellence.
For consistently embodying Family Centers’ core values and providing exceptional service to both internal and external customers, Samuel Ambroise, Andre Campos, Alex Fichter, Helma Gregorich and Cheryl Norfleet were named Family Centers’ first “Customer Service Ambassadors”.
As part of an agency-wide customer service initiative called CSI:FC, the Customer Service Ambassador Award honors employees who go above and beyond the call of duty to customer needs are met. Winners were nominated by fellow Family Centers employees.
“CSI:FC has had a profound impact on our agency culture since it launched last year,” said Family Centers’ President Bob Arnold. “Our Customer Service Ambassadors’ positive approach and consistent use of Family Centers’ standards of excellence inspires us all.”
Ambroise, of Norwalk, is a Family Services Coordinator who provides self-sufficiency support and guidance to families living in Stamford public housing complexes. Campos, of Stratford, is a Senior Medical Case Manager with Stamford CARES – a program that helps those living with HIV/AIDS lead healthier and more productive lives. As the Site Manager of the Joan Melber Warburg Early Childhood Center, Fichter, of the Bronx, NY, oversees the day-to-day operation of a preschool that serves more than 60 children.
Gregorich, of Greenwich, is the Manager of the Nurturing Families Network, which provides first-time parents the education and support they need to care for their children. Norfleet, of Stamford, is Family Centers’ Intake Coordinator and is often the first person people speak to when inquiring about services.
Established in 2011, CSI:FC celebrates Family Centers’ rich culture of excellent service delivery, while indentifies ways to improve. The initiative is based on seven Standards of Excellence, which incorporate Family Centers’ organizational value statement and provides employees with guidelines that should be considered when working with customers.